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Customer Service



  • Terms & Conditions

    The full range of MMD Terms & Conditions can be seen by clicking here.

  • Shipping & Delivery

    MMD are proud to work with some of the world's leading shipping companies, including DHL, TNT and Fedex. We enjoy a great relationship with our couriers which allows us to offer our customers extremely competitive shipping rates Europe wide. When placing your order, or setting up your account for the first time, make sure that you speak to your account manager about the best shipping options for you.

    We do our best to ensure timely and efficient delivery of all orders, with orders placed before 12pm receiving same day dispatch (providing the items are in stock). We pride ourselves on our delivery network, which allows us to get your products to you with the minimum of fuss.

  • Privacy & Security

    Please see our 'Privacy Policy' section at the bottom of this page for more information on our privacy and security policies.

  • Returns & Replacements

    In the unfortunate circumstance that your purchase a faulty good from us, we have streamlined procedures in place to ensure as smooth a process as possible. Faulty products must go through our RMA procedure as described below, and must be returned with a PO number, RMA number and WITHIN the manufacturer's stated warranty period. To return a faulty product you must:

    1. Complete RMA Application form which can be found under 'RMA' above. RMA Terms & Conditions can be seen by clicking here. 2. Once your form is submitted you will be issued with an RMA number, which must be included with ALL faulty products returned to us. 3. All returned equipment will be tested on site by our product specialists, who will then contact you regarding a credit/refund.
  • Ordering

    Thanks to our new website, customers can now order stock, track shipments and manage their accounts through our online portal. Of course, if you would still prefer to place orders by email you can contact us at and we'll be happy to help.

  • Payment, Pricing & Promotions

    At MMD, we're committed to offering our customers very competitive pricing on all goods and services. Our new online ordering system uses secure SSL encryption to ensure your payment details are as secure as possible. We deal with a variety of companies around the world, so if you have any questions on currencies, shipping and other rates please feel free to speak to us.

  • Viewing Orders

    Thanks to our new online portal you can now view your current orders, track shipping progression and more, once logged into your customer account.

  • Changing Account Details

    If you would like to update any of your account or contact details, feel free to email us at or complete our online form in the 'Contact Us' section.