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Customer Service



  • Shipping & Delivery

    MMD are proud to work with some of the world's leading shipping companies, including DHL, TNT and Fedex. We enjoy a great relationship with our couriers which allows us to offer our customers extremely competitive shipping rates Europe wide. When placing your order, or setting up your account for the first time, make sure that you speak to your account manager about the best shipping options for you.

    We do our best to ensure timely and efficient delivery of all orders, with orders placed before 2pm receiving same day delivery (providing the items are in stock). We pride ourselves on our delivery network, which allows us to get your products to you with the minimum of fuss.

  • Privacy & Security

    Please see our 'Privacy Policy' section at the bottom of this page for more information on our privacy and security policies.

  • Returns & Replacements

    In the unfortunate circumstance that your purchase a faulty good from us, we have streamlined procedures in place to ensure as smooth a process as possible. Faulty products must go through our RMA procedure as described below, and must be returned with a PO number, RMA number and WITHIN the manufacturer's stated warranty period.

    • Complete RMA Application form which can be found under 'Application Forms' above.
    • Once your form is submitted you will be issued with an RMA number, which must be included with ALL faulty products returned to us..
    • All returned equipment will be tested on site by our product department, who will then contact you regarding a credit/refund.
    • Please note that in some cases a restocking fee of 15% will be charged
  • Ordering

    Thanks to our new website, customers can now order stock, track shipments and manage their accounts through our online portal. Of course, if you would still prefer to place orders by email or over the phone, you can contact us as normal on +353 (21) 4232290 or at [email protected] and we'll be happy to help. Please note that any amendments to your order must be made within two hours of the order being placed. Any changes made after this time will have to ship separately or as part of your next order.

  • Payment, Pricing & Promotions

    At MMD, we're committed to offering our customers very competitive pricing on all goods and services. Our new online ordering system uses secure SSL encryption to ensure your payment details are as secure as possible. We deal with a variety of companies around the world, so if you have any questions on currencies, shipping and other rates please feel free to speak to us.

  • Viewing Orders

    Thanks to our new online portal you can now view your current orders, track shipping progression and more, once logged into your customer account.

  • Updating Account Information

    If you would like to update any of your account or contact details, feel free to email us at [email protected] or complete our online form in the 'Contact Us' section.